December 12, 2006

Postponed delivery appointment at hospital to help customers!

Filed under: MemoryPress General, Team News — neal @ 9:15 am

Everybody at FamilyLearn knows Liz, the epitome of the Tender Lovin’ Customer care part of our mission statement. I’m sure she’s touched every one of you who read this blog. What you don’t know is that she’s nine months pregnant and after almost no sleep over the weekend serving all of you, she skipped her appointment to be induced at the hospital at 2:30pm yesterday. That’s right, she put you before her doctor and her baby. We thought she’d need time off before the baby came but she insisted on helping to the bitter end.
Last night, at 7:30pm, Joe called me and said they were headed to the hospital. So today, when you call in and get Neal or Paul or Jeff or someone other than Liz and Joe, you’ll know why.
I write this entry for three reasons:

  1. To say thank you to Liz.
  2. FamilyLearn has got to be the best company to work for in the world (because people here, everyone, live and love our mission).
  3. Everyone please keep a prayer in your heart for Liz - that she and the baby will be ok.

That’s all. Thank you Liz and Joe. Our prayers are with you.

NOTE: 10:30pm last night I received an email from Liz explaining who needed help today and what I should do to help them. Wow.

UPDATE: 12:01pm Liz had a new baby and everything went well…congratulations Liz!

Digg!

3 Comments »

  1. Congratulations Liz! So happy that everything went well. I have the perfect name, “Jeffrey”. :)

    Comment by Jeffrey Harmon — December 12, 2006 @ 7:58 pm

  2. Liz and Joe, Congratulations on your new little girl! She will be a great addition to the FamilyLearn team. Liz’s dedication to Customer Service is unbelievable. You guys are the best!

    Comment by Amy Oaks Long — December 13, 2006 @ 11:18 am

  3. Congratulations Liz! I had no idea you were pregnant and so close to your due date when you were going “above and beyond” helping me with my iMemorybook. The books are so beautiful–I cried all over again when I saw them! Thank you so much for your time and expertise, and have lots of fun with your little one!

    Comment by Jennifer Campbell — December 28, 2006 @ 12:20 pm

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